Only the Best
Lenox Home Care is dedicated to providing a superior home care experience to each of our clients. We pride ourselves in matching highly qualified, well trained and compassionate caregivers to fit the personality, interests, and unique needs of your loved ones. Our caregivers are reliable, compassionate, carefully selected individuals.
The Lenox team of professional caregivers go through a rigorous selection process before they get the privilege of serving your loved one. Lenox Home Care utilizes a multi-layered screening and assessment process that includes a comprehensive background check and screening for superior caregiver qualities (such as compassion, reliability, sensitivity, sincerity,and integrity).
Our caregivers choose Lenox because they want to work for a company with integrity that treats them with dignity. We not only treat our client families with dignity, we treat our employees as family.
Yes! As required by GA law all of our caregivers are certified CNAs (certified nurse’s aides) and have successfully completed a training course, passed both a written and practical exam and placed on a state registry.
Yes. We work with each client to understand their unique needs. Client feedback is an integral part of this process.
It depends on the amount of service you need. We strive for consistency whenever possible for both the client and caregiver’s benefit. That being said, If you require extensive hours or 24-hour care, it is only practical to have more than one caregiver coming on a shift basis.
Lenox caregivers are extremely responsible and make every effort to be timely. That being said, unforeseen circumstances happen. We understand that your loved one is counting on us and we won’t let you down. Lenox uses a system that alerts the scheduling supervisor. If a caregiver does not check in at the appointed time, a supervisor can immediately come by to care for an elderly client until the caregiver arrives or a replacement is arranged.
Yes. All of our caregivers are trained in CPR and first aid.
911 is immediately called in the event of a medical emergency. There is an emergency preparedness procedure that every caregiver is trained on when hired, with annual training updates. We also ask the family to post a list of emergency numbers by the phone and put them in the order that they should be called. 911 would usually be the first call if it is a true emergency.
Personal home caregivers cannot do anything that would be described as clinical or invasive. Most importantly, they cannot administer any medications. If a client requires insulin, or other injections, they would have to be administered by the client or a trusted member of the family. Caregivers may not monitor vitals such as blood sugar and blood pressure but certainly can assist in recording such information.
The Lenox Match System
At Lenox, we’re passionate about providing exceptional care. Our companion care match system assures that your loved one is matched with the right caregiver. This process combines a thorough client needs assessment to ensure proper match with one of our highly trained (rigorously screened) caregivers.
Our Caregiver Requirements
We conduct rigorous screening processes and practices for every Lenox caregiver to ensure you are getting the exceptional care your loved ones deserve. Our caregivers are all certified CNAs (Certified Nursing Assistants).
In-depth, face-to-face interview to determine skills and experience
Criminal background check
License/certificate verification in accordance with state law and requirements
Continual license/certificate monitoring throughout employee tenure
Reference checks via phone or mail
State health screenings as required by law
No-cost Hepatitis B vaccination
Bloodborne pathogens training as stated by OSHA guidelines
Current CPR certification
Competency verification by a Registered Nurse (RN)
Protocols for hired Lenox Caregivers:
Scheduled RN supervisory visits
“Surprise” Monitoring visits
Orientation prior to placement
Employee performance reviews
Our Client Assessment
Each Lenox client receives a personal, in-depth assessment conducted by our Director of Patient Care that, among other things, takes into account their condition, personality and environment. We then put that knowledge to use, creating an individualized plan of care that meets our clients’ unique physical and emotional needs – a plan that strives to not only improve their health, but enhance their quality of life. This process, along with continual oversight by our nursing staff, helps us ensure the right fit between our clients and their caregivers, and enables us to quickly modify a client’s plan of care as their needs evolve.